Contact

Questions about an order, a size, or whether something will suit your dog — send us a message below and we will get back to you. We read every message and aim to reply within one business day, Monday to Friday. If you are writing about an existing order, please include your order number.

Our details

Otto & Ash
Victoria, Australia

Email: abbayisaac@gmail.com

We are an online store and do not have a shopfront. Please contact us before returning anything — we will send you the correct return address for your item.

Returns and refunds

You have 30 days to return anything you have changed your mind about, provided it is unused and in its original packaging. Faulty, damaged or incorrect items are replaced or refunded and we cover the return postage. Full details are in our refund policy.

Shipping

Standard shipping within Australia is $11 and free on orders of $100 or more. Express is $15. Most orders arrive within 3 to 10 business days. Full details are in our shipping policy.